Digital Products, Contributions & Refund Policy

1. Activation status

Prepared future policy: this document does not mean that a marketplace, paid digital product, subscription, virtual currency, payment or contribution system is currently active. It applies only after a paid or contribution feature is clearly launched and the checkout/offer refers to this Policy.

2. Clear offer information

Before payment, the offer must identify the product or service, price and taxes (if any), delivery method, technical requirements, duration, renewal/cancellation terms and any material restrictions.

3. Digital delivery and withdrawal

Where immediate delivery of digital content begins during a statutory withdrawal period, the checkout must separately request the consumer’s prior express consent to begin performance and acknowledgement that the right of withdrawal is lost where applicable. A sentence hidden only in a PDF is not sufficient.

4. Voluntary refund approach

After a digital product, virtual item or service has been delivered, activated, downloaded, used or consumed, the project normally does not offer a voluntary change-of-mind refund. This does not remove mandatory rights.

A refund, correction or other remedy will be considered where required by law or reasonably appropriate, including non-delivery, duplicate payment, an unauthorised payment, a materially defective/non-conforming product, or a delivery error attributable to the project.

5. Alternative remedies

Depending on the issue, support may offer repair, replacement, re-delivery, correction of an entitlement, removal/re-credit of a virtual item, account credit or another reasonable solution. Acceptance of an alternative does not waive a mandatory right unless the law permits that agreement.

6. Voluntary support contributions

This is a voluntary contribution to help offset the project’s hosting, infrastructure, security, software and development costs. No game currency, virtual items, account privileges, Closed Beta access, priority support or other product or service is provided in return. Contributions are not represented as tax-deductible donations.

A pure voluntary contribution is normally not refundable once processed, except where required by law or where the payment was duplicated, unauthorised or made because of a clear technical error. A free in-game conversion feature that does not require real-money payment is not a paid product under this Policy.

7. Fraud, chargebacks and account action

Payment fraud, knowingly false refund claims or abusive chargebacks may result in suspension while the transaction is investigated. The project must not retaliate against a good-faith exercise of a legal consumer right.

8. Contact and evidence

Send a request to DK-United: support@darkedenunited.com · DK-Ezyro: support@dkezyro.com with the account identifier, transaction reference, date, item and reason. Do not email full card details or passwords.